Answers to some of your frequently asked questions. If you need more information you can contact us here at any time
You can return within the UK for FREE. International orders are returned at your cost. You can view our returns policy here
We hope you are pleased with your orders.
If you would like to leave a review you can do so by visiting the product page for the item you have purchased. You will find a link to 'write a review' at the bottom of each page under customer reviews.
Alternatively if you have a google account you can leave a review here
You can review on Facebook by clicking here
Or if you would prefer to review over email you can do so by leaving us a message here
We really appreciate any feedback you wish to give. Thank you
We do not currently sell gift cards but will be launching them in Spring 2019. You can sign up to our latest email news using the subscription box at the bottom of this page. We only email once a month and you’ll receive a 10% money off code as our way of saying welcome.
If you would prefer to order over the phone you can do so by calling 0330 133 1763
If we are unable to take your call, please leave a message and we will come back to you as soon as possible. Thank you
We will never make anything that can’t be machine washed! You can wash our baby muslins, swaddle blankets and other baby essentials in your washing machine below 40 degrees. Iron and tumble dry on low. For specific care instructions please check the care labels.
You might also find this blog post useful - the best way to wash newborn clothes
Orders under £40
Orders of £40 or more
Next day delivery is also available (UK only). This price will vary depending on the size and weight of your package.
Items are dispatched within 24 hours Monday to Friday
Items are eco-packed in only cardboard, tissue paper and biodegradable plastic to help protect the planet. This adds a few extra pennies to our shipping rates
Items are only tracked if stipulated in the shipping method you choose.
If we do not hear from you within 7 days we will assume that your items have been delivered without problems
If you believe your parcel has been lost in transit please contact us here.
Royal Mail require that we wait 10 business days from dispatch before claiming for lost deliveries.
Europe
World Zone 1
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.World Zone 2
World Zone 2 covers all countries, not defined as being in Europe or World Zone 1Items are dispatched within 24 hours Monday to Friday
Items are eco-packed in only cardboard, tissue paper and biodegradable plastic to help protect the planet. This adds a few extra pennies to our shipping rates
Items are only tracked if stipulated in the shipping method you choose.
We cannot accept responsibility for lost deliveries sent out by Royal Mail Standard (untracked services) – unfortunately this can happen from time to time.
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